Refunds also adhere to company guarantees. 

 

Clothing Purchases: 

 

All clothing purchases made on our website are considered final and non-refundable.

 

We do not accept returns or exchanges for clothing items, regardless of the reason. 

 

This includes, but is not limited to, situations such as incorrect sizing, an error in the shipping address, or a change of mind. 

 

We kindly request that you carefully review your order before completing the purchase.

 

However, if you receive a clothing item that is damaged or defective, we are committed to resolving the issue promptly.

 

To initiate a return due to damage or defects, please contact our customer support team within 14 days of receiving the item. 

 

We will require photographic evidence of the damage to process your request. 

 

Once your return is approved, we will provide you with detailed instructions on how to return the item and facilitate a refund.

 

Sample Packs Refund: 

 

While we strive to ensure your satisfaction with our products, we understand that issues may arise from time to time. 

 

If you encounter any problems with your sample pack purchase, we encourage you to reach out to us. 

 

In most cases, we aim to find a satisfactory solution that meets your needs without necessitating a refund.

 

However, if a resolution cannot be reached, or you are not content with the outcome, we may consider providing a refund. 

 

To request a refund for a sample pack, please contact our customer support team within 

30 days of receiving the item, and provide specific details regarding the issue you have encountered. 

 

Our dedicated team will carefully assess your request and determine the appropriate course of action, which may include processing a refund.

 

Please be aware that the refund policy for sample packs is additionally subject to individual review on a case-by-case basis, depending on the nature of the issue and our ability to address it effectively. 

 

We highly value your feedback and are committed to ensuring your satisfaction with our products and services.

 

If you have any further questions or require assistance regarding our returns and refunds policy, please do not hesitate to contact our responsive customer support team. 

 

We are here to assist you and address any inquiries or concerns you may have.